Job Title: Registered Manager
Location: Birmingham
Reports to: Operations Manager / Regional Manager / Director
Job Type: Full-time, Permanent
Job Summary:
The Registered Manager is responsible for the overall management and leadership of supported living services, ensuring high-quality, person-centred care and support for individuals with complex needs such as learning disabilities, autism, mental health conditions, or physical disabilities. The role involves overseeing the day-to-day operations, ensuring compliance with CQC regulations, developing staff, managing budgets, and fostering a safe and empowering environment for service users.
Key Responsibilities:
- Leadership & Management
- Provide effective leadership to care staff and support teams.
- Promote a culture of dignity, respect, and person-centred care.
- Recruit, train, supervise, and appraise staff members.
- Ensure adequate staffing levels at all times.
- Care Quality & Compliance
- Maintain and improve service quality in line with CQC requirements and other regulatory bodies.
- Prepare and lead CQC inspections, ensuring “Good” or “Outstanding” ratings.
- Monitor care plans and risk assessments, ensuring they are up-to-date and reflective of individual needs.
- Investigate and respond to incidents, safeguarding alerts, and complaints.
- Service Delivery
- Ensure person-centred planning that empowers individuals to live as independently as possible.
- Build relationships with service users, families, advocates, and external professionals.
- Support the implementation of Positive Behaviour Support (PBS) where appropriate.
- Ensure health and safety standards are met and regularly reviewed.
- Financial & Administrative
- Manage budgets and resources effectively.
- Oversee rota planning and payroll approval.
- Maintain accurate records in line with data protection laws and company policies.
Requirements:
Essential:
- NVQ Level 5 in Health and Social Care (Leadership and Management) or willingness to work towards it.
- Minimum of 2 years’ experience in a management role within supported living or similar setting.
- Strong knowledge of CQC regulations and experience with inspections.
- Excellent communication, organisational, and leadership skills.
- Ability to work flexibly, including on-call duties.
Desirable:
- Experience supporting individuals with complex needs, such as autism, learning disabilities, or mental health issues.
- Training in safeguarding, medication administration, PBS, or MAPA.
Key Competencies:
- Person-centred approach
- Accountability and integrity
- Problem-solving and decision-making
- Coaching and mentoring skills
- Resilience and adaptability
Job Type: Full Time
Job Location: Birmingham